Our policies
Policies & Notices
Clear information about your rights, your costs, and how we protect your privacy.
No Surprises Act
Your Right to a Good Faith Estimate
You have the right to receive a “Good Faith Estimate” explaining how much your care will cost. Under the law, health care providers need to give clients who don’t have insurance, or who are not using insurance, an estimate of the bill for items and services.
- You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services, including counseling sessions.
- Make sure your provider gives you a Good Faith Estimate in writing at least 1 business day before your service. You can also ask your provider for a Good Faith Estimate before you schedule a service.
- If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
- Make sure to save a copy or picture of your Good Faith Estimate.
Our current self-pay rate is $180 per individual session. If you are self-pay, you will receive a written Good Faith Estimate before your first session.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059.
Your privacy
Privacy Policy
The Reflective Institute respects your privacy. This policy explains what information this website collects and how it is used.
Information you share with us
When you use our contact form, call, or email us, we collect the information you choose to share, such as your name, email address, phone number, and a brief message. We use it only to respond to you and to help arrange services. We never sell or rent your information.
Please keep it brief
Website forms and regular email are not a secure way to share sensitive health information. Please share only a short description of what you’re looking for, and save the details for your first conversation with your clinician.
Website data
Our website is hosted by Squarespace, which may use cookies and collect basic, non-identifying information (such as browser type and pages visited) to keep the site running and to understand general site traffic. You can adjust cookie settings in your browser.
Clinical records
Once you become a client, your health information is protected under HIPAA and applicable state law. You will receive our Notice of Privacy Practices, which explains how your health information may be used and disclosed and your rights regarding it, before or at your first session.
Questions
Contact us at Jessica.Kluge@thereflectiveinstitute.com or 973-308-4368.
Last updated November 2026